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The Cloud Contact Center
Software That Connects It All

Communication might be difficult at times. We make it come handy for you.

Meeting Every Possible Limit.

Contact Centre Solution Provider

A Cloud Contact Center is a facility that handles inbound and outbound customer contacts for a firm. Our cloud contact center solution is a software solution that includes a complete collection of tools and apps that allow you to give excellent customer service over several channels like as email, phone, and SMS. PBX Contact Center Edition is designed to make call handling easier and more efficient in busy call centers and contact centers of any size. Each version of Contact Center PBX supports unique features that maximize performance, reliability, and expandability, allowing you to boost workplace productivity and revolutionize the way you do business. With extensive data, reporting, and monitoring, provide your company with everything it needs to start and maintain inbound call campaigns efficiently. Upgrade to PBX Contact Center and offer a consistent and high-quality experience to your clients.

Choose a Plan That's
Right For Your Business

For More Customized Plans Contact Sales

080-4814-7467 / +91 78292 22200

Monthly
Annually (Save up to 2 Months Cost)
Bridgei2p Elite
1250 Per user/Month Enquire Now
For Startups
  • Free Number*
  • Forward-to*-device
  • SMS*
  • Voicemail
  • Barge, Whisper
  • Skill Based Call Routing
  • Call Recording (Optional)
  • Campaign Management
  • Call Statistic
  • Client number masking for agent
  • ACD
  • Standard IVR
  • Encrypted communication
  • Multi-campaigns
  • Basic reports available
  • Chat
  • Reports via email
  • Call Queuing
  • Customised reports with email integration
  • Communicator Desktop App
  • Email & Chat Support
Bridgei2p Plus
1850 Per user/Month Enquire Now
For Small Team
  • Everything in Bridgei2p Elite +
  • Multi-level IVR
  • SMS integration
  • API integration
  • Communicator Mobile App
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Call Tagging
  • CRM Integration
  • Power Dialer
  • Call Script
  • 24/5 Support (call and email)
Bridgei2p Pro
3050 Per user/Month Enquire Now
For SMB Sales and Support Team
  • Everything in Bridgei2p Plus +
  • Sticky Agents
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Route to External Number
  • Forward to Multiple Device*
  • Download Call Recordings
  • Intelligent Reports/Analytics
  • Browser Integration
  • IP White Listing
  • Voice Broadcasting
  • Pause-Resume Recording
  • Outlook Integration
  • Automatic machine detection
  • 24/6 call and email Support
Bridgei2p Enterprise
3550 Per user/Month Enquire Now
For Enterprise Business
  • Everything in Bridgei2p Pro +
  • Bring Your Own Carrier
  • Custom Integrations
  • Custom Reports
  • Post Call Survey
  • Dedicated account Manager
  • 2FA (Two factor authentication)
  • Display your Own Brand
  • 24/7 call and email Support

The Most Cutting-edge Cloud Technology with Distinct Competitive Advantages.
Meet Customer Demands with A Versatile Contact Center. You Can Count on Us to Deliver.

You receive a platform with Bridgei2p Cloud Contact Center that:

  • Adds new features on a regular basis.
  • Provides consistent performance, dependability, and availability.
  • Keeps your consumer information safe.
  • Complies with the most important norms and regulations.
  • Allows for on-demand scalability, allowing you to scale up as your company expands.

When Everything Is Integrated, Serving and Selling Is Much Easier. Reimagine Everything with The Aid Of Our Contact Centre.

Frequently Asked Questions

A Cloud Telephony Solution is a combination of tools and apps that work together as a single hub via the internet, allowing virtual or remote contact center workers to manage all inbound and outgoing client contacts in a variety of ways. Communicating through calls and messages, intelligent call routing, agent management, and analytics are all features of the Contact Center Solution, which helps businesses solve their communication problems with their customers.

For your Cloud Contact Center, you may leverage Bridgei2p's cloud contact center solution to connect omnichannel and deliver easy dashboards.

  • Cloud telephony is combining several communication channels into a single system, allowing agents to connect with clients in a variety of ways. Call routing is improved using the Contact Centre Solution.
  • Advanced and demanding Call-routing technology allows customers and clients to talk with a knowledgeable representative. You may manage agents using the Contact Center Solution.
  • Agent Management- Using digital interaction recording, quality and performance management, and other technologies, you may skillfully manage agents. Your cloud contact center may benefit from automation and analytics.
  • Automate and analyze your workflow- You may make data-driven decisions to help your company flourish by integrating business analytics and dynamic reporting. Without interruption, connect other company systems, aggregate data, give comprehensive performance perspectives, and automate operations.
  • Obtaining access to user-friendly dashboards and in-depth analytics- This enables managers to view and assess statistics such as agent idle time, client wait time, and average length to ensure that contact centres are maximized.

An omni-channel contact center with a broad feature set that provides a consistent agent experience from any point.

Discover the full range of Bridgei2p's cloud operating contact center services. The whole solution set aids performance management, combines CRM platforms, intelligently directs customers, and optimizes your workforce. Through discussions and insights, these complete, integrated cloud contact center tools boost your revenue and service

Agent & Supervisor Application

With the gloCOM Agent and Supervisor versions, you can connect all of your Contact Center PBX conversations in one easy interface. The CC Supervisor edition allows for real-time monitoring of Agents and Queues, as well as monitoring agents' performance and generating detailed statistics reports, while the CC Agent edition equips agents with the tools, they need to increase productivity, eliminate unnecessary interruptions, and enhance consumer communication.

Dialer

A licensed Dialer is included in the Contact Center Edition. This feature allows users to input lists of data into a database, after which an application runs and calls the numbers using the algorithm or parameters given by the Administrator. The Dialer's Agent interface shows Agents specific call information. Additionally, using the Administrator login, this information may be customized.

Workforce Engagement Management (WEM)

With a strong mix of adaptive quality management and workforce management tools, you can ensure that your team is providing outstanding client experiences across all channels. Delivering outstanding client experiences necessitates equipping agents with a robust set of tools designed to reduce time and improve outcomes. Maintain your team's interest. Spend more time coaching and less time analyzing to maintain a strong bond with your team while accelerating outcomes.

Agent Monitoring in Real Time

Ensure that your call center employees are productive, successful, and constantly provide excellent customer service. Use the "Monitor" tool to listen in on an active call and rapidly detect issues; while listening, use "Whisper" to communicate with the agent without the caller knowing, or "Call Barge" to chat with both the agent and the caller. Upgrade the agent interface to a user-friendly, design-driven app. The interface is based on widely known and welcoming consumer device design principles, allowing agents to manage all client interactions with ease and effectiveness through a single interface.

PBX Wallboard for Contact Centers

Contact Center PBX Wallboards deliver real-time information to all of your agents. The data is given in an easy-to-read format that aids in the measurement of call center performance. Agents may stay updated about all call center activity while focusing on their individual work thanks to wallboards.

ACD (Unlimited Queues)

By sending incoming calls to the agent with the most appropriate skill set who can adequately meet the caller's needs, the Automatic Call Distribution technology helps keep consumers on the line. ACD is a critical part of any call center or communication system. Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging, and more features are included.

Monitor Pages

Users may view a comprehensive list of all existing Campaigns on the system and get more information on critical Real-Time statistics by visiting the Campaigns Monitor page. A table with three primary sections called Calls, Agents, and Contacts is displayed to users. For better organization, these three components are then separated into multiple subsections, making it totally user-friendly.

Queue Statistics and Reports

Agent inbound and outgoing calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, and total calls are all available in real-time queue statistics. You may use a graph to graphically show the reports, or you can export them as a PDF or CSV.

Improve the quality of your service

You can track call activity in real time and produce appropriate data with the PBX Contact Center version, which will help you increase your business productivity. Different sorts of reports, such as Daily, Monthly, and Extension Reports, can be generated. Datetime Range, Caller, Trunk, Duration, and other filters can be applied to each report.

Statistics from IVR

The IVR statistics report provides you with a complete breakdown of how your consumers use an IVR menu. There are three sorts of reports available for now: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Date Range, IVR, Called Number, Caller ID, and Destination may all be used to filter reports.

Utilize your current IP phones

Most IP phones are compatible with PBX. Use the same extension across all of your devices. Using technologies like Automated Provisioning, Busy Lamp Field (BLF), Hot Desking, and others, you can save time for both your IT staff and your users.

Support for headsets

Over 100 headsets from industry renowned brands are included with PBX Contact Center out of the box. Some headsets, such as those from Jabra and Plantronics, include additional functionality, allowing you to use the headset buttons to answer, hold, mute, or hang up a call. It is simple to set up and use your headsets. Your clients will be pleased, and you will be as well.

Use your CRM to make calls directly

Integrate the PBX telephony system's features and capabilities into your CRM or Web browser. Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot, and many other major business programmes are all integrated with PBX Business.

Know more about CRM and its importance

Online self-care

PBX online self-care site may help you save money on support while also improving your customers' experience. Users may access their own dashboard and reports, check their voicemails, and adjust Enhanced Services like Caller ID, Do Not Disturb, and Call Forwarding, among other things, using the online self-care site.

Comprehensive Role Based Management

To outsource the management of PBX, system administrators can create groups and users with different rights. Administrators, Site Admins, Operators, Managers, and Other Custom Groups are the different types of users.

To learn more, schedule a free consultation with one of our VoIP experts.

Schedule a Call

Frequently Asked Questions

A Cloud Telephony Solution is a combination of tools and apps that work together as a single hub via the internet, allowing virtual or remote contact center workers to manage all inbound and outgoing client contacts in a variety of ways. Communicating through calls and messages, intelligent call routing, agent management, and analytics are all features of the Contact Center Solution, which helps businesses solve their communication problems with their customers.

For your Cloud Contact Center, you may leverage Bridgei2p's cloud contact center solution to connect omnichannel and deliver easy dashboards.

  • Cloud telephony is combining several communication channels into a single system, allowing agents to connect with clients in a variety of ways. Call routing is improved using the Contact Centre Solution.
  • Advanced and demanding Call-routing technology allows customers and clients to talk with a knowledgeable representative. You may manage agents using the Contact Center Solution.
  • Agent Management- Using digital interaction recording, quality and performance management, and other technologies, you may skillfully manage agents. Your cloud contact center may benefit from automation and analytics.
  • Automate and analyze your workflow- You may make data-driven decisions to help your company flourish by integrating business analytics and dynamic reporting. Without interruption, connect other company systems, aggregate data, give comprehensive performance perspectives, and automate operations.
  • Obtaining access to user-friendly dashboards and in-depth analytics- This enables managers to view and assess statistics such as agent idle time, client wait time, and average length to ensure that contact centres are maximized.

REASONS WHY BUSINESSES NEED CLOUD CONTACT CENTRE SOLUTIONS

Custom Development

Because no two businesses are alike, we tailor our software to meet the unique requirements of each customer. If a feature that your organization demands is not already available in the current version of PBX, our team of highly skilled developers will create and implement it as quickly as possible.

Reliable, simple, and safe

With a 99.999 percent uptime SLA and a uniform toolset that minimizes app confusion, all agents can be productive.

Recordings

Call recording for all extensions may be easily set up and accessed using a web browser. By replaying and analyzing call recordings, you can improve security, client happiness, and the quality of your business. You can play default or personalized announcements before recording begins to ensure that callers have provided their approval.

Participatory and collaborative

For customer success, increase agent and staff engagement, cooperation, and operational performance.

A multilingual graphical user interface

Spanish and French versions of PBX are available. Our long-time Spanish and French users will now be able to utilize PBX in their native tongue.

Consumer-centric

With connectivity for all channels and proactive, AI-powered self-service, you can create superior experiences.

Statistical data

You may easily see call data on a daily or monthly basis. Date, caller, and callee number may all be used to filter the information. Learn about the statistics of the extensions, such as who called and when, the total and average call time, the number of answered and missed calls, and more. Use the graphs to present your call statistics data in a clear and understandable way.

Analytics that adapt to the situation

For continual progress, activate agent capability with regular feedback, intelligent mentoring, and collaborative tools.

Back up your files to the cloud

Amazon S3, Google Drive, Dropbox, and FTP are all supported by PBX. You may automatically save voicemail, fax, and call data records and store them in a secure location.

Effortless speech-to-text-conversion

Google Cloud Speech-to-Text and IBM Watson are both integrated with PBX voicemail system (STT). Transcripts of your voicemail messages will be forwarded to your email address.

Branding

With your own logo applied to PBX, you can make your company stand out. Our in-house experts will use your logo and corporate colors to design a full solution that will help you take your business to the next level.

CallerID Look Up

Integrating PBX with an external lookup service reduces fraud, increases lead conversions, and improves message delivery. Even if it's their first time dialing in, provide a client or business a personalized experience.

Secure voice

TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) protocols are used to encrypt your conversations in the PBX Call Center version. PBX now supports Let's Encrypt SSL certificates, which adds another degree of protection.

Log of Activities

To better time management and efficiency, you can now track the date, time, and activity of each user. Knowing who has accessed and modified files on the server may help you improve security and gain a better understanding of how your company works.

API

Using PBX easy, powerful, and secure application programming interface, you may connect your apps to PBX (API). The HTTP protocol may be used to access Extensions, Trunks, DIDs, Ring Groups, IVRs, and more.

Using the Asterisk CLI with a Web Browser

Access the Asterisk command line interface (CLI) from your browser in a convenient and safe manner.

To learn more, schedule a free consultation with one of our VoIP experts.

Schedule a Call

Frequently Asked Questions

A Cloud Telephony Solution is a combination of tools and apps that work together as a single hub via the internet, allowing virtual or remote contact center workers to manage all inbound and outgoing client contacts in a variety of ways. Communicating through calls and messages, intelligent call routing, agent management, and analytics are all features of the Contact Center Solution, which helps businesses solve their communication problems with their customers.

For your Cloud Contact Center, you may leverage Bridgei2p's cloud contact center solution to connect omnichannel and deliver easy dashboards.

  • Cloud telephony is combining several communication channels into a single system, allowing agents to connect with clients in a variety of ways. Call routing is improved using the Contact Centre Solution.
  • Advanced and demanding Call-routing technology allows customers and clients to talk with a knowledgeable representative. You may manage agents using the Contact Center Solution.
  • Agent Management- Using digital interaction recording, quality and performance management, and other technologies, you may skillfully manage agents. Your cloud contact center may benefit from automation and analytics.
  • Automate and analyze your workflow- You may make data-driven decisions to help your company flourish by integrating business analytics and dynamic reporting. Without interruption, connect other company systems, aggregate data, give comprehensive performance perspectives, and automate operations.
  • Obtaining access to user-friendly dashboards and in-depth analytics- This enables managers to view and assess statistics such as agent idle time, client wait time, and average length to ensure that contact centres are maximized.

Use our Contact centre solution for seamless business


Bridgei2P realizes the requirement of contacts in any kind of business house. So, our contact Centre Solution Provider expert team has come up with the best suitable solution for a cloud-based contact center that will manage all the inbound and outbound contacts for the business house. We have been working as a Contact Centre Solution Provider for a long now and have supported many leading businesses with quality contact management.


Irrespective of the size and volume of pressure for the call centers, our solution software can take care of all your needs. As a Contact Centre Solution Provider, we promise you of best productive workplace. We make sure that your business gets revolutionized with our software solution. Enjoy the best benefits with the best software in Bridgei2P.